Terms of Service

Terms of Service — Chetna’s Delicacies

Welcome to Chetna’s Delicacies. These Terms of Service apply to your access to and use of our website and to orders placed through it. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

Our products

Chetna’s Delicacies offers traditional Indian sweets, dry-fruit delicacies and savoury snacks. Product descriptions, ingredients, pack sizes, prices and availability are shown on the relevant product pages and may change. Please review product information carefully before ordering. If you have an allergy or dietary concern, contact us before purchase; do not assume a product is free from any allergen unless this is expressly confirmed.

Orders and acceptance

Submitting an order is an offer to purchase. We may contact you to confirm order details, delivery serviceability or other information. An order is accepted when we confirm it or begin fulfilment, subject to applicable law. We may decline or cancel an order where a product is unavailable, an address cannot be served, an apparent pricing or listing error occurs, or we reasonably suspect fraud or misuse. If payment has been collected for an order we cancel, we will arrange any applicable refund.

Prices and payment

Prices are displayed in Indian rupees unless stated otherwise. Delivery charges, applicable taxes and other charges, where relevant, will be shown at checkout or communicated before the order is finalised. Online payments are handled through the payment methods made available at checkout. Cash on delivery, if offered, may be limited by location or order conditions. Please do not treat an order as confirmed until you receive confirmation from us.

Delivery

Delivery availability, charges and estimated timelines depend on the delivery address, product preparation, package details and delivery partner. Any delivery estimate is indicative and may change due to circumstances outside our reasonable control. Please provide a complete address, correct PIN code and reachable phone number. Our Shipping Policy provides further details and forms part of the information governing your order.

Cancellations, returns and refunds

Cancellation requests should be made as soon as possible; cancellation may not be possible after preparation, packing or dispatch begins. Since our products are food items and may be perishable, change-of-mind returns may not be accepted except where required by applicable law. If an order is damaged, incorrect, incomplete or subject to a genuine quality concern, contact us promptly with your order number and supporting details. Please read our Return and Refund Policy for the reporting process and possible resolutions. Nothing in these terms limits rights available under applicable law.

Customer responsibilities

You agree to provide accurate contact, billing and delivery details, use the website lawfully, and not misuse the website or attempt to interfere with its operation. You are responsible for checking your order details before submitting the order.

Website content and intellectual property

Unless stated otherwise, the website’s text, branding, logos, product photographs, graphics and other content belong to or are used by Chetna’s Delicacies with permission. You may not copy, reproduce, distribute or commercially use this content without prior written permission, except where permitted by law.

Third-party services

The website may rely on third-party providers for payments, shipping, analytics or other services. Their services may be subject to their own terms and privacy practices. We are not responsible for third-party websites or services beyond responsibilities imposed by applicable law.

Liability and legal rights

We take reasonable care in describing products and handling orders. To the extent permitted by law, Chetna’s Delicacies is not responsible for indirect losses arising from use of the website or delays caused by events outside our reasonable control. Nothing in these terms excludes or restricts liability that cannot legally be excluded, including rights and remedies available to consumers under applicable Indian law.

Privacy

Personal information submitted through the website is handled in accordance with our Privacy Policy. Please review that policy to understand how information may be used to process orders, provide customer support and meet legal obligations.

Changes to these terms

We may update these terms from time to time by publishing a revised version on this page. Changes apply from the date they are published, subject to applicable law. Please review the terms periodically.

Governing law and contact

These terms are governed by the laws of India. Subject to mandatory consumer protections and applicable jurisdiction rules, disputes will be handled by competent courts or authorities. For questions about these terms or an order, contact Chetna’s Delicacies using the contact details listed on our website and include your order number where relevant.

Last updated: 13 October 2026.