Return and Refund Policy

Return and Refund Policy — Chetna’s Delicacies

At Chetna’s Delicacies, we prepare traditional sweets and savoury snacks with care. Please read this policy before placing an order.

Food products and change-of-mind returns

Because our products are food items and may be perishable, we generally cannot accept returns or exchanges for a change of mind, an incorrect selection by the customer, or a preference after delivery, unless required by applicable law.

Damaged, incorrect, missing or spoiled items

If your order arrives damaged, contains an incorrect or missing item, or you have a genuine concern that a product was spoiled or unsafe on arrival, please contact us as soon as possible—ideally within 24 hours of delivery—so we can investigate promptly. Please include your order number, a description of the issue, and clear photographs of the product, packaging and shipping label where relevant. Please retain the product and packaging until we advise you what to do.

Review and resolution

We will review the information and may ask for further details. Depending on the circumstances and applicable law, the resolution may include a replacement, refund, or another appropriate remedy. We cannot guarantee a particular outcome before reviewing the issue. Please do not return food items without contacting us first.

Refund processing

If a refund is approved, we will confirm the amount and the expected processing timeline. Where possible, refunds for online payments will be initiated to the original payment method; the time taken for the funds to appear may depend on the bank, card issuer or payment provider. For cash-on-delivery or other payment arrangements, we will contact you to confirm an appropriate refund method.

Order cancellation

If you need to cancel an order, contact us as soon as possible with your order number. Cancellation may not be possible once preparation, packing or dispatch has begun. If a cancellation is accepted and payment has already been collected, any applicable refund will be communicated to you.

Contact us

For return, refund or order concerns, contact Chetna’s Delicacies using the contact details listed on our website and mention your order number. We recommend reporting delivery issues promptly so we can assist you efficiently.

This policy does not limit any rights or remedies available to customers under applicable consumer protection or food safety laws. We may update this policy when our procedures change.