Shipping Policy

Shipping Policy — Chetna’s Delicacies

At Chetna’s Delicacies, we take care to pack your traditional sweets and savoury snacks for delivery. This policy explains how we handle shipping for orders placed through our website.

Delivery locations

We offer local delivery in Bhopal, Madhya Pradesh, and shipping to other serviceable locations across India. Availability depends on the delivery PIN code and the courier or delivery partner serving that location.

Order processing and dispatch

Orders are processed after order details and payment (where applicable) are confirmed. Preparation and dispatch times can vary by product, order quantity, festival demand and destination. Any expected dispatch timeline communicated at checkout or in your order confirmation will apply. If there is a significant delay, we will try to contact you using the details provided with your order.

Shipping charges

Shipping or delivery charges, if applicable, will be shown at checkout or confirmed with you before the order is finalised. Charges may vary by destination, package weight and dimensions, delivery method and courier serviceability. Do not complete payment for an order if the final delivery charge has not been confirmed.

Tracking and delivery

Where a tracking facility is available, tracking details will be shared after dispatch. Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, local restrictions or other circumstances outside our control. Please provide a complete address, correct PIN code and reachable phone number.

Food products and delivery checks

Please inspect your parcel when it arrives. If the parcel is visibly damaged, an item is missing, or you receive a product different from what you ordered, contact us as soon as possible with your order number and clear photographs of the parcel, shipping label and product. We will review the issue and respond in line with our applicable Return and Refund Policy and relevant law.

Failed delivery or incorrect address

Please ensure your delivery address and phone number are accurate. If delivery fails because the address or contact details supplied are incorrect or the recipient is unavailable, additional delivery attempts or charges may depend on the courier’s rules. Contact us promptly if you need to correct your address; changes may not be possible after dispatch.

Contact us

For shipping questions or order updates, please contact Chetna’s Delicacies using the contact details listed on our website and mention your order number.

We may update this policy as our delivery arrangements change. Please review this page before placing an order.